Article by Ken O’Quinn in Insights magazine
Using please and thank you in a persuasive message can make you more likable, but it takes more than that to over resistance to persuasion.
Being a Persuasive Communicator
Being a Persuasive Communicator.
By Ken O’Quinn
Focus on Them
Perfect Phrases for Business Letters (McGraw-Hill)
TD at Work — Business Writing for Managers
As a contributing author in this book on leadership, Ken offers insights and tips for managing difficult conversations, providing effective feedback, and being authentic. Order here.
Perfect Phrases for Business Letters (McGraw-Hill)
Provides the right words and phrases for any situation - quickly. The book was reprinted in Japanese because of high-volume sales there.
TD at Work — Business Writing for Managers
The Association for Talent Development invited Ken to write this 22-page booklet for the TD at Work series.
Current Blog Post
Researchers: Reading Bite-Size Bits of Information Hinders Our Thinking
Historically, humans have developed the brain capacity for "deep reading," that is, processing information, relating it to our existing knowledge, …