Blog

Being Likable Can Make You More Credible

Being Likable Can Make You More Credible

To be persuasive, you need to be viewed as credible, and one way people judge credibility is by whether they like you. Credibility is an audience's evaluation of how believable you are, and the most common ways people gauge credibility are expertise and...

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Five Things Readers Want in an Email

Five Things Readers Want in an Email

If you want to connect with readers, pay attention to five things they want in an email. Business professionals waste an enormous amount of time dealing with the same information two or three times because messages are poorly written the first time. The reader, unable...

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By Ken O’Quinn

Focus on Them Focus on Them

As a contributing author in this book on leadership, Ken offers insights and tips for managing difficult conversations, providing effective feedback, and being authentic. Order here.


Perfect Phrases for Business Letters (McGraw-Hill) Perfect Phrases for Business Letters

Provides the right words and phrases for any situation - quickly. The book was reprinted in Japanese because of high-volume sales there.


TD at Work — Business Writing for Managers

The Association for Talent Development invited Ken to write this 22-page booklet for the TD at Work series.

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Praise from Clients

The feedback from the 40+ communicators who participated in the workshops was overwhelmingly positive. He is passionate about good writing, and it is contagious when he presents. We’re already planning to have him back.
Jill HollingsworthInternal Communications ManagerQwest

Want to polish your team's communication skills?