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Finding the Right Tone

Using a tactful tone helps you maintain a good relationship with your reader, which should always be a goal of communication. Most messages have a dual purpose: to convey information and to retain goodwill with the reader or listener. When you can craft the message in...

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Motivating Employees to Improve Performance

Persuading employees to improve performance can be as easy as showing them how their jobs benefit others. Psychologists have often said that a manager can improve job performance by changing a person's perception of how the job benefits others. Scholars assume that...

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Coherent, Engaging Writing Requires Planning

Whether you are a business professional writing a detailed memo or an author writing a book, you need a sense of direction. Ha Jin, an award-winning novelist, says that when he plans a book, he creates an outline that includes the beginning, the chapters, the major...

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News Judgment: What Makes a Good Story?

Keynote speakers, executives, trainers, and PR pros are encouraged to tell stories to engage the audience, but many seem unclear about what makes a good story. That's why people sometimes ramble on aimlessly about this or that, leaving the audience wondering, where is...

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By Ken O’Quinn

Focus on Them Focus on Them

As a contributing author in this book on leadership, Ken offers insights and tips for managing difficult conversations, providing effective feedback, and being authentic. Order here.


Perfect Phrases for Business Letters (McGraw-Hill) Perfect Phrases for Business Letters

Provides the right words and phrases for any situation - quickly. The book was reprinted in Japanese because of high-volume sales there.


TD at Work — Business Writing for Managers

The Association for Talent Development invited Ken to write this 22-page booklet for the TD at Work series.

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Praise from Clients

I learned more helpful tips than in any other writing course in the past 40 years. As an engineer, knowing the “why” is important.
David EiermanMotorola Solutions

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