Blog
AP: No More Hyphen in Email
The decision by the Associated Press to drop the hyphen in email is causing a stir as more writers and editors learn of it, but that is the type of change that tends to occur periodically in the language. Usage evolves over time. If we are worried about the quality of writing, we should concern ourselves with other flaws.
read morePersuading the Complacent
We often think of audiences as being either supportive or oppositional, but you sometimes have to persuade those who simply don’t care.
read moreTrim Surplus Modifiers
Adjectives play an important role in helping us describe, but avoid an over-reliance on them. They sometimes add nothing more than decoration.
read morePity the Poor Passive
The passive voice has gained a bad reputation because people who discourage the use of it fail to explain when it is acceptable. Passive sentences are an important part of good writing when used selectively.
read moreOne Space after a Period
You occasionally still see two spaces after a period, because people tend to do what they were taught in school.
But it actually has been obsolete for more than 100 years.
read moreConcrete Information is More Persuasive
A key to being persuasive is to provide concrete details, rather than abstract generalities, and the information doesn’t necessarily have to be in written form. Spoken words also can influence behavior.
read moreMake the Most of the Subject Line
A major reason people do not read e-mail messages is because writers are sloppy about subject lines and, as a result, fail to pull the reader in.
The subject line is the first place you are communicating with a reader, the first place you are saying to the reader, “Here’s is why you need to read this.”
read moreThe 5Ws: Important, but Not All at Once
Most people have heard that it is important to include the five Ws (who, what, where, when, why, and we add in “how”) to make a message clear and complete, and that’s true. But do not try to squeeze them all in the opening paragraph.
read moreBy Ken O’Quinn
As a contributing author in this book on leadership, Ken offers insights and tips for managing difficult conversations, providing effective feedback, and being authentic. Order here.
Perfect Phrases for Business Letters (McGraw-Hill)
Provides the right words and phrases for any situation - quickly. The book was reprinted in Japanese because of high-volume sales there.
TD at Work — Business Writing for Managers
The Association for Talent Development invited Ken to write this 22-page booklet for the TD at Work series.
Current Blog Post
Accomplishments or Potential to Achieve: Which is More Persuasive?
If you want to persuade your superior to promote you over someone else, you could emphasize what you have accomplished, …