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Clarity Motivates People to Read Your Message

Encapsulating key points of a message in the opening paragraph helps not only with clarity but also with persuasiveness.   When important highlights are stated clearly and succinctly at the start of a message, it can increase your chance of persuading the reader...

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Tips to Write Quotes that Come Alive

Tips to Write Quotes that Come Alive

Public relations and communications professionals routinely create quotes for news releases, but that doesn’t mean the quotes need to be dull. Quotes are meant to deepen a reader’s understanding of an article, a release, or a story by providing facts, insight, a...

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Giving Thanks May Be Persuasive

Giving Thanks May Be Persuasive

Thanksgiving is just the start of the season of giving. Although it is traditional to give thanks as we gather at the dinner table this year, we also need to remember to give thanks where we work and in our corporate writing.  As a leader, corporate communicator, or...

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Should You Ditch Laptop Note-Taking?

Should You Ditch Laptop Note-Taking?

A psychologist says that we remember more when we handwrite because the brain has time to absorb the meaning. Business professionals and students are increasingly using laptops to take notes in meetings and classes, because it's faster and because everyone is...

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Persuasion Tip: How to Motivate Employees

Persuasion Tip: How to Motivate Employees

How can you persuade employees to improve their job performance? It can be as easy as showing them how their jobs benefit others. Psychologists have often said that a manager can improve job performance by changing a person's perception of how the job benefits others....

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Persuasive Writing Tip: Express Displeasure Politely

Persuasive Writing Tip: Express Displeasure Politely

Learning to express displeasure politely invites a civilized discussion and increases the likelihood that the other person will accept your point of view. This was a lesson that a Harvard Business School professor apparently did not consider before sending a series of...

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By Ken O’Quinn

Focus on Them Focus on Them

As a contributing author in this book on leadership, Ken offers insights and tips for managing difficult conversations, providing effective feedback, and being authentic. Order here.


Perfect Phrases for Business Letters (McGraw-Hill) Perfect Phrases for Business Letters

Provides the right words and phrases for any situation - quickly. The book was reprinted in Japanese because of high-volume sales there.


TD at Work — Business Writing for Managers

The Association for Talent Development invited Ken to write this 22-page booklet for the TD at Work series.

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Praise from Clients

What a teacher you are. In your brief session, you taught me four valuable things.
Chet Burgerone of the pioneers of PR in America

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