Keep Difficult Conversations in Balance

Keep Difficult Conversations in Balance

Uncomfortable conversations often get derailed because the core issue is lost in emotions: anger, embarrassment, resentment. Managers should not avoid having difficult conversations, because that can lead to further problems. But if both people try to understand each other’s perspective and if both agree on an outcome that helps each person, the discussion is less likely to become toxic.

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Handling Difficult Conversations

The ability to handle uncomfortable conversations is important to strengthening your credibility. Avoiding delicate discussions can lead to further problems. Make the points you need to, calmly and respectfully, listen to the opposing view, and take a collaborative approach to finding an answer you both can live with.

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Reference Resources For All Writers

Little, Brown Handbook, a simplified, comprehensive book on all aspects of writing. The Grammar Bible: Everything You Always Wanted to Know About Grammar but Didn't Know Whom to Ask, by Michael Strumpf. The Write Way: The S/P.E.L.L. Guide to Real-LIfe Writing, by...

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Clarity Motivates People to Read Your Message

Encapsulating key points of a message in the opening paragraph helps not only with clarity but also with persuasiveness.   When important highlights are stated clearly and succinctly at the start of a message, it can increase your chance of persuading the reader...

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By Ken O’Quinn

Focus on Them Focus on Them

As a contributing author in this book on leadership, Ken offers insights and tips for managing difficult conversations, providing effective feedback, and being authentic. Order here.

Perfect Phrases for Business Letters (McGraw-Hill) Perfect Phrases for Business Letters

Provides the right words and phrases for any situation - quickly. The book was reprinted in Japanese because of high-volume sales there.

TD at Work — Business Writing for Managers

The Association for Talent Development invited Ken to write this 22-page booklet for the TD at Work series.

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Praise from Clients

I learned more helpful tips than in any other writing course in the past 40 years. As an engineer, knowing the “why” is important.
David EiermanMotorola Solutions

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