Archive: Communication
Use Short, Vivid Stories to Influence an Audience
We know that stories can be entertaining and inspirational, but they also can be persuasive, for a reason many people are not aware of. When an audience focuses on a story line, they pay less attention to the subtle message intended to influence them. We persuade...
Improve Your Writing through Candid Feedback
People take writing criticism personally, but being receptive to criticism is the way you grow as a writer. It keeps you focused on what you need to work on. Because writing is a personal creation, people are sensitive to criticism, so they won’t ask others to...
Be Persuasive: Present Your Request as a Future Commitment
If you want to persuade someone to do you a favor, you’re more likely to succeed if you present it as something that is a few weeks or months away. People usually don’t think clearly about future obligations. The issue is psychological distance. People have a...
Know When to Capitalize
Excessive capitalization is widespread in business, particularly in job titles. Know when it’s appropriate to capitalize. People frequently uppercase a word because they saw it capitalized elsewhere, because it “looks right,” or because they just...
A Simple Thank You can Motivate Others
A simple “thank-you” can go a long way. It is more than a polite gesture; it makes the other person feel more valued and competent. We tend to think of gratitude as an emotion that affects the receiver: The person’s face lights up because you were...By Ken O’Quinn
Focus on Them
Perfect Phrases for Business Letters (McGraw-Hill)
TD at Work — Business Writing for Managers
As a contributing author in this book on leadership, Ken offers insights and tips for managing difficult conversations, providing effective feedback, and being authentic. Order here.
Perfect Phrases for Business Letters (McGraw-Hill)
Provides the right words and phrases for any situation - quickly. The book was reprinted in Japanese because of high-volume sales there.
TD at Work — Business Writing for Managers
The Association for Talent Development invited Ken to write this 22-page booklet for the TD at Work series.
Current Blog Post
Writing to Persuade: Where You Should Position Your Best Option
Positioning information can be an important factor when you are trying to persuade