Archive: Communication

Choosing a Point of View: Be Consistent

Choosing a Point of View: Be Consistent

People often begin reading a message and suddenly pause, uncertain who is speaking. Is this written from the writer’s perspective, or someone else’s, perhaps the company’s? The issue is point of view, a literary term that applies to any type of...
How Managers can Provide Effective Feedback

How Managers can Provide Effective Feedback

Feedback conversations are often stressful but don’t need to be. They can be instructive and motivational when managers come prepared. Supervisors often are filled with anxiety leading up to a feedback session, because they are uncertain about what to say, they...