Excessive capitalization is widespread in business, particularly in job titles. Know when it’s appropriate to capitalize. People frequently uppercase a word because they saw it capitalized elsewhere, because it “looks right,” or because they just...
A simple “thank-you” can go a long way. It is more than a polite gesture; it makes the other person feel more valued and competent. We tend to think of gratitude as an emotion that affects the receiver: The person’s face lights up because you were...
Many people think that whether to put a comma before “and” in a series is a trivial issue, but two judges disagreed. For decades, people have bickered about the need for a comma before “and” in a series of three or more things. Some people insist on it,...
Asking a reader two or three questions in an email and getting only one answer is frustrating, but there is a reason it happens. You need to alert the reader early to the fact that you have more than one question. Give the reader a clear path. Not all messages...
Many people have heard the advice “write the way you talk” so as to sound conversational in a written message, but an important clarification is missing from that advice. Conversational speech is terribly inefficient, so be sure to edit carefully to make...
When do you use a dash? And why not a hyphen? The two marks serve different purposes, leaving many people puzzled. The traditional dash is what some people refer to as the em dash. It is thicker and longer than the hyphen, often called the en dash. The dash separates...
If you want to persuade someone to do you a favor, you’re more likely to succeed if you present it …
Praise from Clients
I learned more helpful tips than in any other writing course in the past 40 years. As an engineer, knowing the “why” is important.
David EiermanMotorola Solutions
Participating in your course was one of my best experiences in the past few years. It was such a pleasure to be in a room full of people whose goal was to strengthen their writing, and you did a fantastic job of leading the class.
My team had some great feedback on the time they spent with you. They really learned a lot and you received rave reviews.
Susan LintonsmithVice President of CommunicationsRed Robin Gourmet Burgers
You are such an interesting, knowledgeable, and entertaining speaker. Feedback was uniformly enthusiastic.
Beth CookPresidentRichmond chapter of the National Investor Relations Institute
Ken gave one of the best courses I’ve ever taken. He teaches staff how to write properly, clearly and concisely, from e-mails to major planning documents.
Debby ArnoldManagerVisa International
Ken’s writing workshops received the highest evaluations of any training we’ve done in my five years here.
Kristi WilkinsSenior Director of Marketing CommunicationsPacific Gas & Electric
Thanks for a great session. You are a sincerely great writing teacher.
Allyson StinchfieldAtomic PR
After working with Ken, I became a confident, creative writer and went on to have an award-winning consulting business. I would not be having this success were it not for the skills I learned from Ken.
Angelique RewersBon Mot Communications
What a teacher you are. In your brief session, you taught me four valuable things.
Chet Burgerone of the pioneers of PR in America
I learned more about writing in your six-hour session than I learned in four years at Northwestern. Your seminar has given me a renewed interest in good writing and confidence I can improve.