Press/Articles/Books

Know When to Capitalize

Excessive capitalization is widespread in business, particularly in job titles. Know when it’s appropriate to capitalize. People frequently...

read more

Commas are No Small Matter

Many people think that whether to put a comma before “and” in a series is a trivial issue, but two judges disagreed. For decades, people have...

read more

Should You Write the Way You Talk? To a Degree.

Writers should have a simplified, conversational tone, but not at the risk of wordiness. People are often told to "write the way you talk," but everyday speech is terribly inefficient, and the emphasis in business is on tight writing. Look for extra words in sentences that contribute nothing to the meaning.

read more

Use a Dash for Emphasis, a Hyphen for Clarity

People often confuse dashes and hyphens. Dashes are used for three reasons, most commonly to mark off information that you want to stress. Hyphens commonly join two or three words that are used together to form one adjective, modifying an adjoining word.

read more

Gathering Quality Information Requires Good Questions

Business professionals need to gather information every day, and that requires that they ask many questions. They don't think of it as interviewing, but careful consideration should be given to the questions, just as a journalist does. Good questions elicit the best information: clear, specific details.

read more

By Ken O’Quinn

Focus on Them Focus on Them

As a contributing author in this book on leadership, Ken offers insights and tips for managing difficult conversations, providing effective feedback, and being authentic. Order here.


Perfect Phrases for Business Letters (McGraw-Hill) Perfect Phrases for Business Letters

Provides the right words and phrases for any situation - quickly. The book was reprinted in Japanese because of high-volume sales there.


TD at Work — Business Writing for Managers

The Association for Talent Development invited Ken to write this 22-page booklet for the TD at Work series.

Current Blog Post

Praise from Clients

I learned more helpful tips than in any other writing course in the past 40 years. As an engineer, knowing the “why” is important.
David EiermanMotorola Solutions

Want to polish your team's communication skills?