Writing the “Bad News” Message

You might be annoyed when you write an email that communicates unpleasant news, but if you want results, use restraint and tact. Don’t be assaultive. Everyone has to write the “bad news” message at some point, but there is way to do it...

Becoming a Better Writer

People often ask how they can improve their writing, and the answers are write every day, read extensively, and be a student of writing. You might think everyone writes every day, and that’s true, but it helps to write a few paragraphs about something other than the...

Writing Advice: Ask for Explanation

There is an abundance of writing advice out there, either on the Internet or from a grammar cop in the office, but it is not always the best answer. Don’t be afraid to ask the person to elaborate or do a little research yourself. When you ask people a “how...

Make the Most of the Subject Line

A major reason people do not read e-mail messages is because writers are sloppy about subject lines and, as a result, fail to pull the reader in. The subject line is the first place you are communicating with a reader, the first place you are saying to the reader,...