The Language of Leaders

Using Motivational Communication to Inspire Collaboration, problem-solving, and decision-making are important to leadership, but a quality that distinguishes the best managers is significantly underused in the workplace. It is the skillful use of language to motivate...
Persuasion: Make Your Expertise Known

Persuasion: Make Your Expertise Known

If you are trying to persuade someone on a topic that you are knowledgeable about, convey your expertise up front. People who try to make a decision while listening to expert advice often stop analyzing and simply accept the recommendation. People often seek expertise...