Archive: business communication

Tips to Identify and Avoid Powerless Communication

Tips to Identify and Avoid Powerless Communication

Avoid using hedges and hesitations in your business communication, which cause the audience to question your credibility. Several experiments in social psychology have shown that a person with a powerful speaking style influences how the audience evaluates that...
Don’t Be a Lazy Writer: Don’t Go Comma-less

Don’t Be a Lazy Writer: Don’t Go Comma-less

We could live without some commas, but eliminating all of them would hinder clarity, and people would waste time rewriting the sentence just to avoid using them. A linguist at Columbia, John McWhorter, says that many text messages and email illustrate that most commas...
Writing Tip: Ensure Accurate Information

Writing Tip: Ensure Accurate Information

Be sure your information is correct in any communication you write, whether it is an email, an article, a report, a news release, a policy statement, etc. Your credibility suffers when you send inaccurate information. Incorrect information diminishes the integrity of...
To Move Someone to Yes, Push Your Request into the Future

To Move Someone to Yes, Push Your Request into the Future

If you want someone to help you with a task, one way to persuade them is to ask far in advance, because people usually don’t think clearly about future obligations. The issue is psychological distance. People have a different perspective if something needs to be done...