Excessive capitalization is widespread in business, particularly in job titles. Know when it’s appropriate to capitalize. People frequently uppercase a word because they saw it capitalized elsewhere, because it “looks right,” or because they just...
The guidelines for capitalization have changed little in the last 75 years, but you would not know it when you read most business communication. Companies routinely capitalize such terms as Customer, Team, Marketing Manager, and Program, largely because people follow...
By Ken O’Quinn
Focus on Them
As a contributing author in this book on leadership, Ken offers insights and tips for managing difficult conversations, providing effective feedback, and being authentic. Order here.
Perfect Phrases for Business Letters (McGraw-Hill)
Provides the right words and phrases for any situation - quickly. The book was reprinted in Japanese because of high-volume sales there.
TD at Work — Business Writing for Managers
The Association for Talent Development invited Ken to write this 22-page booklet for the TD at Work series.
The feedback from the 40+ communicators who participated in the workshops was overwhelmingly positive. He is passionate about good writing, and it is contagious when he presents. We’re already planning to have him back.